Features overview

Your working knowledge, upgraded.

All the answers to your business’s questions in one place. Up-to-date. Vetted. And ready to save you time.

Accelerate innovation within your teams

Attract, onboard and retain top talent

Boost team productivity and collaboration

Scroll to explore or jump to a feature below
Q&A

Good questions. Great answers.

Your experts happily contribute, verify and upvote correct info. Your info stays fresh and trusted.

Free
Basic
Business
Enterprise
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Suggestions reduce redundancy

Asking the same question again and again wastes time. Our Ask a Question Wizard will offer suggestions for related questions in real time.

Easy text editor for adding detail

Our easy-to-use text editor makes it easy for anyone to elaborate on their problem, provide context, and relevant details. Employees who are more comfortable with markdown can easily toggle between modes.

Ask experts in your org

If you think you know who can answer your question, tag the team member or user group to send them an alert.

Free
Basic
Business
Enterprise

Questions are prioritized

Employees can upvote questions to acknowledge they found the question useful and to help identify the most pressing content.

Correct answers are accepted

Once an answer is submitted, the author of the question can accept it and mark it as the correct answer.

Articles

Go deeper with long-form.

From onboarding guides to company-wide announcements, Articles keep all your critical info in one place. Easy to use. Easy to find.

Free
Basic
Business
Enterprise
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Get your Article discovered

Choose from a variety of content types and leverage the same tags used for questions to categorize your article and make it easier to discover.

Easy-to-use editor for long content

Our simple text editor supports content in commonly-used formats. If the content already exists in another format, you can quickly copy and paste the content and all your formatting comes along for the ride.

Start small with drafts

Sketch an outline to finish later and invite others to help you write content collaboratively before publishing.

Free
Basic
Business
Enterprise

Link it to questions and answers

Leverage Collections to group your Article with relevant questions and answers.

Set permissions

Choose who can edit or contribute to your article in the future. Articles that become outdated can also be flagged by any user for updates.

Reputation, Custom Awards, Reactions

Fun, with serious results.

We’ve gamified the knowledge base. So your team has fun collaborating and getting work done.

Free
Basic
Business
Enterprise
Search, Tags, Collections

Find facts faster.

Info isn’t helpful if you have to remember exact phrasing or who told you. Our tags, collections, and search capabilities bring answers to your fingertips in seconds.

Free
Basic
Business
Enterprise
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Tags help categorize everything

Tags can be customized for your organization and help group content into categories. They also help make knowledge easy to find for others.

Search where you work

Our integrations with Slack and Microsoft Teams allow your team to search where they are already working.

Group related content with Collections

Create a collection to help onboard new employees or group content from a recent product launch.

Free
Basic
Business
Enterprise
Content Health

The only constant is change.

Content Health ensures your knowledge base is trusted. It alerts you when answers need to be reviewed. So your content never becomes stale or inaccurate.

Free
Basic
Business
Enterprise
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Smart notifications

Experts are notified when knowledge is likely outdated and needs to be reviewed. Once the content is verified or edited, it will be removed from the queue.

Answers can be updated over time

Employees can update questions and answers over time to keep them relevant and accurate.

Experts take action

Experts can verify if a post is up-to-date, edit its content for accuracy, or mark a post obsolete. Posts that are marked obsolete can be retained and locked for historical reference.

Security

Safe, secure, and private.

Security is sacred. We keep info for your eyes only.

More about security

Built on ISO 27001 framework

Our robust information security program is built on the reputable ISO 27001 framework, achieving certification for our Enterprise plan. Access to our full Information Security Policy can be provided with a signed NDA.

Easy access control with Single Sign-On

Available on all paid tiers, SSO allows organizations to control access using an existing Identity Provider (IDP).

Automated user provisioning

SCIM 2.0 allows an Identity Provider to update the application with the user’s activation status (Active/Deactive) and/or permission (Admin/User).

SOC 2 Type II certification

Available for our Business and Enterprise plans, our SOC 2, Type II report attests that the controls we put in place match established and trusted requirements.

Dashboard

Keep your finger on the pulse.

Measure adoption, engagement & knowledge reuse with our dashboard so you can see how your team is engaging with knowledge over time.

Free
Basic
Business
Enterprise
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Identify the experts

Keep a look out for who are the most engaged and can become your Subject Matter Experts.

Filter by Tags

Filter engagement metrics by tag to see the breakdown of new questions, answers, interaction rate, and other key metrics.

NEW Connectivity

Visualize how knowledge flows across your organization to track collaboration and reduce knowledge silos.

Free
Basic
Business
Enterprise
NEW Communities

Grow knowledge and expertise

Bring people and knowledge together around a specific domain to share valuable resources and collaborate in focused ways.

Free
Basic
Business
Enterprise
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Putting your tags to work

Communities use identifying tags to aggregate content from across your instance—questions, answers, Articles, Collections—to surface the most relevant content in your Communities.

A place for specialization

Increase speed to solutions through highly-targeted collaboration and problem solving. Allowing you to go deep on a topic, technology, project, affinity, or skill set and connect with likeminded users in your Community.

Discover rising stars

Communities surface activity from subject matter experts at the top of Questions and Article tabs, helping teammates identify and learn from the experts. The Members tab helps connect users with shared interest in their Community’s domain.

Integrations

Doesn’t just integrate — it makes your other tools better.

Get the answers from your Stack Overflow for Teams instance in Microsoft Teams or Slack. Get more context in GitHub and Jira. Make your other tools better.

Learn how we fit in